Privacy policy

Privacy Policy

Last Updated: 21 July 2026

At FranckyShop ("FranckyShop", "we", "our", or "us"), your privacy is important to us. We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, creating an account, or purchasing products from www.franckyshop.com.au, you agree to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that helps us provide our products and services, including:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment details (processed securely through our payment providers)
  • Order history
  • Account login information
  • Product reviews and customer enquiries
  • Marketing preferences
  • IP address, browser type, device information, and website usage data

We do not store your complete credit card or debit card information. Payments are securely processed by trusted third-party payment providers.

2. How We Collect Your Information

We collect personal information when you:

  • Visit our website
  • Create a FranckyShop account
  • Place an order
  • Subscribe to our newsletter
  • Contact us by email, phone, or social media
  • Leave a review or feedback
  • Participate in promotions or competition

We may also receive information from trusted third-party service providers where you have authorised them to share your information with us.

3. Why We Collect Your Information

We use your personal information to:

  • Process and deliver your orders
  • Manage your customer account
  • Respond to enquiries and customer support requests
  • Process refunds and returns
  • Improve our website, products, and customer experience
  • Send order confirmations and shipping updates
  • Provide promotional offers and newsletters (with your consent)
  • Prevent fraud and maintain website security
  • Comply with legal and regulatory obligations

4. Marketing Communications

With your permission, we may send you promotional emails, newsletters, product updates, and special offers.

You may unsubscribe at any time by:

You will continue to receive essential service emails relating to your orders even if you unsubscribe from marketing communications.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Shipping and courier companies
  • Website hosting providers
  • Marketing and email service providers
  • Shopify and its integrated services
  • Analytics providers
  • Government authorities where required by law

These service providers are only permitted to use your information for providing services on our behalf.

6. International Data Transfers

Some of our service providers and suppliers may be located outside Australia.

As a result, your personal information may be processed or stored in countries including, but not limited to:

  • New Zealand
  • China
  • Other countries where Shopify or our service providers operate

We take reasonable steps to ensure your personal information remains protected in accordance with Australian privacy laws.

7. Cookies and Website Analytics

FranckyShop uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Personalise your shopping experience
  • Deliver relevant advertising

You can disable cookies through your browser settings; however, some website features may not function correctly.

We may use services such as:

  • Google Analytics
  • Google Ads
  • Shopify Analytics
  • Meta Pixel (Facebook)
  • Other marketing and analytics tools

8. Security of Your Information

We take reasonable precautions to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

While we use industry-standard security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or incomplete.

To make a request, please contact us using the details below.

10. Retention of Personal Information

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we will securely delete or de-identify it where appropriate.

11. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms, or supplier websites.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

FranckyShop does not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian consent.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

The latest version will always be available on our website, and the "Last Updated" date will be revised accordingly.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

FranckyShop
Website: https://www.franckyshop.co
Email: franckyshop69@gmail.com

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and resolve your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

This Privacy Policy is designed specifically for FranckyShop, an Australian online retailer selling beauty, hair care, skincare, and grocery products, and is suitable for use on your Shopify store.