Terms of service

Terms of Use

Last Updated: 21 July 2026

Welcome to FranckyShop ("FranckyShop", "we", "our", or "us"). These Terms of Use govern your access to and use of our website located at www.franckyshop.com.au ("Website") and any products or services offered through it.

By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms of Use. If you do not agree with these Terms, please do not use our Website.

1. Eligibility

You must be at least 18 years of age or have the permission of a parent or legal guardian to use our Website.

By using our Website, you represent that you have the legal capacity to enter into a binding agreement.

2. Changes to These Terms

FranckyShop may update these Terms of Use at any time without prior notice.

The latest version will always be published on our Website. Continued use of our Website after changes are posted constitutes your acceptance of the updated Terms.

3. Privacy

Your privacy is important to us.

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

4. Your Account

When creating an account you agree to:

  • provide accurate and current information;
  • keep your password confidential;
  • update your information whenever it changes;
  • notify us immediately if you suspect unauthorised use of your account.

You are responsible for all activity occurring under your account.

FranckyShop reserves the right to suspend or terminate accounts that are used fraudulently or in breach of these Terms.

5. Website Use

You agree to use this Website only for lawful purposes.

You must not:

  • use the Website for fraudulent activities;
  • interfere with the Website or its security;
  • upload viruses or malicious software;
  • copy or reproduce Website content without permission;
  • use automated software, bots or data scraping tools;
  • impersonate another person or business;
  • submit false or misleading information.

Any misuse may result in immediate termination of your access.

6. Product Information

We aim to ensure that all product descriptions, prices, images and availability are accurate.

However:

  • colours may appear differently depending on your screen;
  • packaging may vary from product images;
  • manufacturers may update ingredients or packaging without notice;
  • occasional errors may occur.

FranckyShop reserves the right to correct any errors or omissions.

7. Pricing

All prices displayed are in Australian Dollars (AUD) unless otherwise stated.

Prices include GST where required under Australian law.

Prices may change without notice.

Shipping costs are calculated during checkout.

8. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

  • refuse any order;
  • limit quantities purchased;
  • request additional verification;
  • cancel suspected fraudulent orders.

An order is accepted only after payment has been authorised and you receive an order confirmation.

9. Payment

We accept approved payment methods available during checkout, including:

  • Visa
  • Mastercard
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Other payment methods displayed on our Website.

Payment is processed securely through third-party payment providers.

FranckyShop does not store your full credit or debit card details.

10. Shipping

Orders are processed according to our Shipping Policy.

Delivery estimates are provided as a guide only.

Shipping delays may occur due to:

  • customs inspections;
  • courier delays;
  • weather events;
  • public holidays;
  • supplier delays;
  • circumstances beyond our control.

Orders containing multiple items may be shipped separately.

Risk of loss transfers to you once the order has been delivered to the shipping address provided.

11. Dropshipping Products

Some products sold by FranckyShop are supplied directly from trusted domestic or international suppliers.

Delivery times may vary depending on supplier location.

Customers are responsible for ensuring that products ordered comply with local laws in their destination country.

12. Customs and Import Charges

International customers may be required to pay:

  • customs duties;
  • VAT;
  • GST;
  • import taxes;
  • brokerage fees.

These charges are the responsibility of the customer unless otherwise stated.

13. Returns and Refunds

Returns are governed by our Refund Policy.

Under Australian Consumer Law, customers are entitled to remedies where products have a major fault.

For change-of-mind returns:

  • products must be unused;
  • in original packaging;
  • returned within our published return period.

Certain products cannot be returned, including:

  • opened skincare products
  • opened cosmetics
  • personal care items
  • perishable food
  • clearance items
  • gift cards
  • customised products

Refunds are issued using the original payment method where applicable.

14. Promotions

Discount codes:

  • cannot be exchanged for cash;
  • cannot be combined unless stated;
  • may expire without notice;
  • may exclude selected products.

FranckyShop reserves the right to cancel promotions where misuse or technical errors occur.

15. Gift Cards

Gift cards:

  • are not refundable;
  • cannot be redeemed for cash unless required by law;
  • expire only where permitted by applicable legislation.

Lost or stolen gift cards may not be replaced.

16. Customer Reviews

Customers may submit reviews and ratings.

By submitting content you grant FranckyShop a worldwide, royalty-free licence to use, publish, edit and display your review.

Reviews must not contain:

  • abusive language;
  • false information;
  • defamatory statements;
  • copyrighted material;
  • spam.

We reserve the right to remove reviews at our discretion.

17. Intellectual Property

All Website content including:

  • logos
  • graphics
  • product descriptions
  • photographs
  • videos
  • software
  • text

is owned by or licensed to FranckyShop and protected by copyright, trademark and intellectual property laws.

You may not reproduce or distribute any Website content without our written permission.

18. Third-Party Links

Our Website may contain links to third-party websites.

FranckyShop is not responsible for:

  • third-party content;
  • privacy practices;
  • products;
  • services.

Use third-party websites at your own risk.

19. Availability

We strive to keep the Website available at all times.

However we cannot guarantee uninterrupted access.

Maintenance, upgrades or technical failures may temporarily affect Website availability.

20. Disclaimer

To the maximum extent permitted by law:

  • Website content is provided "as is";
  • we do not guarantee uninterrupted service;
  • we do not warrant that the Website is error-free;
  • we do not guarantee compatibility with every device or browser.

Nothing in these Terms excludes rights you have under Australian Consumer Law.

21. Limitation of Liability

To the fullest extent permitted by law, FranckyShop is not liable for:

  • indirect loss;
  • consequential loss;
  • loss of profits;
  • business interruption;
  • data loss;
  • delays caused by suppliers or shipping companies.

Where liability cannot legally be excluded, our liability is limited to:

  • replacement of the goods;
  • repair;
  • resupply of services; or
  • refund of the purchase price,

as determined under Australian Consumer Law.

22. Indemnity

You agree to indemnify and hold FranckyShop, its directors, employees, contractors and affiliates harmless from any claims, losses, damages, costs or expenses arising from:

  • your misuse of the Website;
  • breach of these Terms;
  • unlawful conduct.

23. Force Majeure

FranckyShop is not responsible for delays or failures caused by events beyond our reasonable control, including:

  • natural disasters;
  • pandemics;
  • strikes;
  • supplier shortages;
  • transport disruptions;
  • cyber attacks;
  • government restrictions;
  • power failures.

24. Termination

We may suspend or terminate your access if you:

  • breach these Terms;
  • engage in fraudulent activity;
  • misuse the Website;
  • violate applicable laws.

Termination does not affect any rights or obligations that arose before termination.

25. Governing Law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Australia.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

27. Entire Agreement

These Terms of Use, together with our:

  • Privacy Policy
  • Shipping Policy
  • Refund Policy

constitute the entire agreement between you and FranckyShop regarding your use of our Website.

28. Contact Us

FranckyShop

Website: https://www.franckyshop.com.au

Email: franckyshop69@gmail.com

If you have any questions regarding these Terms of Use, please contact us and we will respond as soon as reasonably possible.