Refund policy

Return and Refund Policy

  1. Overview

  2. We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

  3. If you are unsatisfied with your order – please contact our support and we will do our best to help you out! We want you to be completely satisfied with your purchase. 

  4. Returns
  • Eligibility: You can return products that you don't want anymore for any reason within 14 days of receiving your order. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

 

  • Non-Returnable Items: Certain items cannot be returned, such as [perishable goods, custom products, digital downloads, sale items, etc.].

 

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
  1. How to Return an Item
  1. Initiate a Return: Contact our customer service team at email help@frankyshop.co to initiate a return.

 

  1. Return and shipping Authorization: 

    Once your return request is approved, we will provide:

    • A return shipping label
     
    • Instructions on how and where to send your package

    Please note that returns are subject to approval before being sent back.

    For any return-related questions, you can always contact us at:

    help@frankyshop.co

  1. Refunds
  • Processing Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

 

  • Refund Method: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 days.

 

  • Partial Refunds: Only partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  1. Exchanges
    If you need to exchange an item for the same product, please contact us at email franckyshop69@gmail.com, Exchanges are subject to product availability.

 

  1. Late or Missing Refunds
    If you haven’t received your refund within 10 days, please check your bank account again, then contact your credit card company or bank, as processing time may vary. If you still have not received your refund, contact us at email help@frankyshop.co
  2. Contact Us
    For any questions about our return and refund policy, please contact us at email: help@frankyshop.co or contact form