Shipping policy

Shipping policy

Shipping Policy

Thank you for shopping with FranckyShop. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy before placing an order.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number.

Please note that processing times may be longer during peak periods, such as public holidays, sales events, or promotional campaigns.

Shipping & Delivery Times

Estimated delivery times are as follows:

  • Australia: 12–14 business days
  • New Zealand: 12–16 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, customs processing (where applicable), weather conditions, and the shipping carrier.

International Shipping

FranckyShop ships to customers worldwide.

Please note:

  • International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country.
  • Customs clearance procedures may result in additional delivery delays that are beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 business days for the tracking information to become active in the carrier's system.

If you have not received your tracking details within 5 business days after your order has been dispatched, please contact us at franckyshop69@gmail.com.

Shipping Delays

Although we strive to deliver your order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

  • High order volumes
  • Severe weather conditions
  • Customs inspections
  • Carrier or courier delays
  • Public holidays

We appreciate your patience and understanding should any unexpected delays occur.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your purchase.

FranckyShop is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately at franckyshop69@gmail.com. While we will do our best to update your address, we cannot guarantee changes once an order has been processed or shipped.

Lost or Stolen Packages

If your tracking information shows your package has been delivered but you have not received it, please:

  1. Check around your property and with members of your household.
  2. Ask your neighbours if they accepted the package on your behalf.
  3. Contact the shipping carrier for further assistance.
  4. Contact FranckyShop within 7 days of the recorded delivery date.

We will work with the carrier to help locate your package; however, we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of receiving your package. Include your order number and clear photographs of the damaged item(s) and packaging so we can investigate and assist you promptly.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

FranckyShop
📧 franckyshop69@gmail.com
🌐 https://franckyshop.com.au